![]() "Response is not well-formed XML" error when exportingĪsked to use the Link Lists Wizard multiple times in a row during time synchronization Unable to complete Link Lists Wizard during time synchronization Unable to check the "use time data to create paychecks" option on the Settings page Unable to synchronize time to employee - payroll item error Hiding the "x items in QuickBooks lists are missing in ClickTime" messageĬannot create employee from QuickBooks - no email address "Cannot access the specified device, path, or file" error message Unable to complete Setup Wizard - no pop-up to allow access to QuickBooks If you have not yet used the Connector to synchronize time or expenses, you may want to uninstall the Connector and QBFC13 files, restart your computer, and try to reinstall both files ( the installation process is covered in detail here).Įrrors You May Experience When Using the ClickTime Connector for QuickBooks: ![]() Please note: These instructions are geared towards users who have successfully used the Connector in the past and are now experiencing errors. You can always email ClickTime Support with more information on your error (and any steps you took to try to resolve the issue) and they will be happy to assist. If, however, you experience errors during installation or synchronization, this guide should be useful in troubleshooting those specific errors. If you experience any errors or unexpected behavior with using the Connector, the above guides should be helpful to make sure what you are trying to do is supported and correctly set up. Don’t forget to check for any payroll, invoices, or other areas where you may have already used this time in QuickBooks.The ClickTime Connector for QuickBooks application was designed to quickly move time and expense data from your ClickTime account to your locally installed QuickBooks Company File.įor best results, we recommend reviewing this video in full and then reviewing the following Help Documents when using the Connector: When you’re ready, you can approve the timesheets once again, then export the time to QuickBooks Online or to QuickBooks Desktop.
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